Tadiwa Telecom Services (TTS) is a Private Limited Company which provides telecommunication services in Zimbabwe. The business provides services such as voice calls, mobile banking, internet services, e-learning and consultancy services to companies. Tadiwa Telecom has several branches in major cities in the country and its head office is in Harare. The company's major customers are individuals, government institutions and some private companies. TTS is the market leader because of quality services and product innovations. The e-banking service is becoming popular with customers because of technological changes.
Although the firm's profits have been rising significantly as indicated by the firm's Income Statements, worker morale is very low. Their salaries are below the salaries of other workers in the same industry. There are no promotion prospects and there is no recognition for the work well done. The supervisors keep checking on the work of the employees.
Management is worried about deteriorating worker productivity and increased customer complaints. The Chief Executive Officer called senior management to address the challenges being faced by the organisation.