Paper 2 · Quality and Production
Under total quality management,
Afaults are corrected by a single inspector at the end of the production line.
Bquality is checked only on the samples sent to the very largest customers.
Cevery employee is responsible for quality at every stage of production.
Dthe enterprise accepts a fixed proportion of defective output each week.
Explanation: Total quality management builds quality into every stage rather than inspecting it in at the end, and each department treats the next as its customer. The aim is to get it right the first time so that waste, rework and complaints are avoided, which is why planning for a fixed level of defects runs against it.
Derived from ZIMSEC Business Enterprise Skills Paper 2, Nov 2023, Q1