Paper 1 · Quality and Production
Total Quality Management differs from inspecting goods at the end of a production line because
Aquality checks are carried out only by an outside firm
Bthe enterprise stops keeping records of customer complaints
Cevery employee takes responsibility for quality throughout
Dfaulty goods are sold at a discount instead of scrapped
Explanation: Under Total Quality Management quality is built in at every stage rather than checked at the end, and every department and worker is accountable for it. Because faults are caught where they arise, less output is scrapped or reworked, whereas end-of-line inspection finds the fault only after all the cost has been incurred.
Derived from ZIMSEC Business Enterprise Skills Paper 1, Specimen Paper (edition A), Q6