Paper 2 · November 2021 · Human Resource Management
A quality that enables an enterprise leader to hold the workforce together through a difficult trading period is
Aability to inspire and reassure
Breluctance to speak to junior staff
Crefusal to explain any change made
Dunwillingness to take any decision
Explanation
Trading through a downturn asks staff to accept short pay, longer hours or an uncertain future. A leader who can explain where the enterprise is going and make people believe it can get there keeps effort and loyalty that fear alone would destroy.
Derived from ZIMSEC Business Enterprise Skills Paper 2, Nov 2021, Q1