Paper 2 · Quality and Production
In business, quality is best defined as
Athe price a good is offered for sale at
Bthe number of units produced in a day
Cthe cost of the materials used in a good
Dhow well a good meets customer expectations
Explanation: Quality is judged against what the customer expects and was promised, not against an absolute standard. A cheap product that does exactly what its buyer expected is a quality product, while an expensive one that disappoints is not. Price, output and material cost are separate measures.
Derived from ZIMSEC Business Enterprise Skills Paper 2 (Case Study), Specimen Paper, 2 hours 15 minutes edition, Q1